Last updated: 22 September 2026
We hope you are happy with your order. This policy explains how cancellations, returns and refunds work for purchases made from WootPrint.
For most standard products bought online, you can cancel your order without giving a reason. Please email [email protected] within 14 days after the day your order is delivered and include your order number.
After telling us that you wish to cancel, you must return the item within 14 days. Please contact us before sending anything so that we can provide the correct return instructions and return address.
You are responsible for the cost of return postage for change-of-mind returns. We recommend using a tracked service and keeping proof of postage.
You may inspect an item as you would in a shop. Items should be returned securely and in their original condition. We may reduce the refund if the item has been handled more than was necessary to establish its nature, characteristics and function, or if it has been damaged while in your care.
Change-of-mind cancellation rights do not apply to goods that are personalised or made to your individual specifications, such as items bearing a name, custom dimensions or a one-off commissioned design.
This exception does not apply merely because a standard catalogue item is printed after you order it. It also does not affect your rights if an item is faulty, damaged or not as described.
If your item arrives faulty, damaged, incorrect or not as described, please contact us promptly at [email protected] with your order number and, where helpful, photographs of the problem.
We will offer the appropriate remedy under the Consumer Rights Act 2015, which may be a refund, repair or replacement depending on the circumstances. If we require a faulty or incorrect item to be returned, WootPrint will cover reasonable return postage costs.
For an eligible change-of-mind return, we will issue your refund within 14 days after we receive the returned item or you provide evidence that it has been sent back, whichever is earlier.
Refunds are made to your original payment method. We will refund the standard outbound delivery charge. If you chose a more expensive delivery option, the additional cost above our standard delivery charge is not refundable. We do not charge a restocking fee.
Please do not send an item back before contacting us.
Email: [email protected]
This policy does not affect your statutory rights.
